We want you to be satisfied with SerpCraft. This Refund Policy explains when you may request a refund for a paid subscription.
1. Subscription Billing
All paid subscriptions are billed monthly in advance through our payment processor, Creem. By subscribing, you authorize us to charge your selected payment method on a recurring basis.
2. Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access until that date.
3. Refund Eligibility
We offer a 7-day money-back guarantee for new paid subscriptions. If you are not satisfied with SerpCraft, you may request a full refund within 7 days of your initial payment.
After the 7-day guarantee period, subscription fees are generally non-refundable. However, we may issue refunds in cases of billing errors, unauthorized charges, or technical issues that prevent you from using the Service.
4. How to Request a Refund
To request a refund, contact us at [email protected] with your account email and the reason for your request. We aim to process refund requests within 5 business days.
5. Partial Refunds and Proration
We do not offer partial refunds or proration for unused days within a billing period. If you upgrade or downgrade your plan, the change will take effect at the next billing cycle.
6. Changes to This Policy
We may update this Refund Policy from time to time. The latest version will always be available on this page.
7. Contact
For refund requests or billing questions, please contact us at [email protected].